Escrow Payments & Payouts
BuildMatMart uses a secure escrow payment system powered by Stripe to protect both buyers and sellers throughout every transaction.
How Escrow Works
1. Buyer Makes Payment
When a buyer places an order, payment is made securely through the platform. The funds are held in escrow — they are not sent directly to the seller yet.
2. Funds Are Safely Held
The payment is securely held by Stripe. This ensures the buyer’s money is protected until the order is fulfilled.
3. Order Fulfilment
Delivery or collection is arranged between the buyer and seller. Buyers should inspect items upon receipt where possible.
4. Release of Funds
Once the order is marked as complete, the escrow is released and the funds are transferred to the seller.
Payout Timing
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Standard Release: Funds are released to the seller after the order is marked as received.
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Automatic Release: If an order is not marked as received and no issues are reported, funds will be automatically released after 14 days.
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Processing Time: After release, payouts to the seller’s bank account usually take 1-2 business days, depending on bank processing times.
Why Escrow Is Used
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Buyer Protection: Payment is only released once the item is received or confirmed.
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Seller Security: Funds are secured at the time of purchase—no risk of non-payment.
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Dispute Reduction: Clear process reduces misunderstandings and builds trust.
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Verified Transactions: All payments are recorded and processed securely.
Important Guidelines
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Keep all payments on-platform. Transactions completed outside BuildMatMart are not protected by escrow.
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Communicate within the platform to maintain a clear transaction record.
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Accurately list items and condition to avoid disputes or delays in payout.
